Refund and Exchange 

30 Days Full Refund Guarantee for Any Reason

You can request a full refund of your undamaged products and packaging within 30 days after purchase for any reason. If the reason for return has nothing to do with quality, the customer shall pay the return cost.

Exchange

If the product has serious quality problems, you’re free to get a new replacement.

 

Warranty and Extension

1-Year Hassle-Free Warranty For Quality-Related Issues

Warranty begins the day you place your order. If you encounter any problem with your product during this time period, we will be duty to help you.

Add an additional 180 days to your warranty coverage.

Register your product in our Warranty Extension page, you will get extra 180 days' warranty coverage.

What does this warranty cover?

In the warranty period, if the product is defective, you are free to replace the same product or similar product. This warranty does not include the sale of refurbished or used products.

How do I request a warranty?

Before contact us for warranty, please refer to the specific FAQs of your product and try all troubleshooting recommendations. If you believe the item is defective, please ask for a return or exchange in the warranty period. Or you can email us at support@kmashi.com.

If my product is replaced, the warranty will be updated?

Warranty continues from your original purchase date. After replacement, it is no longer updated.

If you have any questions or concerns about our products or services, please feel free to contact us via Facebook or send us emails to support@kmashi.com